Help Center

DUE TO COVID-19 THE SHIPPING DURATION MAY BE SIGNIFICANTLY LONGER IN SOME CASES.

We make sure to ship your product within one day of you placing the order. We ship from the Netherlands, so shipping duration from the moment the order is sent varies per region. 

Benelux: 1 working day

Europe, Inside European Union: 2-3 working days

Europe, Outside European Union: 3-8 working days

United Kingdom: 3 working days

Africa: 11 working days

Asia: 12 working days

Australia: 12 working days

Canada: 13 working days

Singapore: 15 working days

Latin America: 17 working days

United States: 6-21 working days

Note that, even though we hand over your order within a day, shipments are only processed by the Dutch post office during week days. As a result, orders placed late on a Friday (GMT+1) or in the weekend might take a bit longer to process.

Vintage Genetics is based in The Netherlands, Europe. Apart from shipping costs, there are import and custom fees that vary per country or region. We try to offer reliable and secure shipping while keeping the price as low as possible. 

You can return your products within 2 weeks of receiving them. You will receive a refund of your products after we have received it. We recommend using a trackable shipping service as we can not guarantee when and if your products will arrive. 

You can always find the currency switcher right next to the price of any item. There are a total of 8 currencies to select from. The 'auto' feature will automatically determine the currency of the country you are currently in.